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Attend pre-conference, multi-day training as a stand-alone course or as a complement to your conference package. Opportunities to take HDI's training courses live and in-person only happen at our events, so this is your chance to meet face-to-face with instructors, make new contacts, and optimize your professional development investments by engaging in Service Management World at the same time. Training courses have limited space. Register early to reserve your spot!

Pre-Conference Training Course Options

Pre 1: Support Center Director

  • Price: $3,149
  • Dates: November 17 – 19, 2024
  • Includes Certification Exam: Yes

Pre 2: Support Center Manager

  • Price: $2,499
  • Dates: November 17 – 19, 2024
  • Includes Certification Exam: Yes

Pre 3: Desktop Support Manager

  • Price: $2,499
  • Dates: November 17 – 19, 2024
  • Includes Certification Exam: Yes

Pre 4: Knowledge-Centered Service Principles

  • Price: $2,199
  • Dates: November 17 – 19, 2024
  • Includes Certification Exam: Yes

Pre 5: ITIL® 4 Foundation         

  • Price: $2,299
  • Dates: November 17 – 19, 2024
  • Includes Certification Exam: Yes

Pre 6: Experience Foundation

  • Price: $2,199
  • Dates: November 17 – 19, 2024
  • Includes Certification Exam: Yes

Pre 7: Artificial Intelligence in the Support Organization

  • Price: $2,099
  • Dates: November 18 – 19, 2024
  • Includes Certification Exam: No