Service Management World Begins In::
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Call for Speakers is Open!
Submit a proposal to speak at this year's event.
The Definitive Event for Service Management Professionals
With three decades of experience as a resource for service management and technical support professionals, HDI doesn’t just stay ahead of industry trends—we help set them. Let our program, our experts, and your fellow attendees help you embrace today’s ever changing landscape. Attend the definitive event for Service Management professionals and propel your business and career forward. Reserve your spot today!
- Learn how SM professionals deliver value today
- Rethink your everyday including tools, metrics, methodologies and processes
- Gain control of your talent management and professional development approach
- Understand how AI and automation can empower your hybrid workforce
- Assess whether your legacy tools and methodologies need to be replaced
- Embrace your role in ESM transformation
[Network / Explore / Learn]
Network
Mix and mingle with other leading industry professionals. Service Management World offers more networking opportunities with peer professionals and industry luminaries than any other event of its kind.
Explore
Solution providers will be on hand to demonstrate products and services you can compare in real time to help you optimize your service management strategy and make the right decisions for your organization.
Learn
Improve your service management skills and stay current with educational sessions, including keynotes, panel discussions, case study presentations and exclusive workshops.
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[conference tracks]
Connecting the Dots: Frameworks and Methodologies
Optimizing Culture and Leadership
Driving Strategic Decision-Making
Modernizing Service Management
Case Studies
Peer insights are invaluable when tackling challenges and learning new trends. Tap into leaders from the likes of Costco, Navy Federal Credit Union, SMU, Giant Eagle, Kanini, and many more market-leading companies. Beyond case studies, you’ll gain access to keynotes, networking, and expert-led sessions on the most trending topics across AI, experience management, and Enterprise ITSM.
