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The Definitive Event for Service Management Professionals

For over 30 years, HDI has empowered IT support and service management professionals and has served as a driving force behind industry innovation. Join us to connect with experts, gain actionable insights, and collaborate with peers to elevate your career and transform your business. Secure your spot now!

Learn how service management professionals drive value in today’s fast-paced environment.
Explore cutting-edge tools, metrics, and processes for measurable impact.
Harness AI and automation to empower hybrid teams and streamline operations.
Master talent management strategies to attract and grow top-tier talent.
Assess your legacy tools and methodologies—are they helping or hindering progress?

Passes & Pricing

Why Attend

2025 Agenda

Conference Tracks

Connecting the Dots: Frameworks and Methodologies

Optimizing Culture and Leadership

Driving Strategic Decision-Making

Modernizing Service Management

View Conference Tracks

Christopher Patterson

Gainesville Regional Utilities

Very impressed with the keynote speakers, they were highly motivating. The discussions on SLAs, OLAs and the like were informative and provided ideas to take back to work. I felt taken care of by the entire crew of instructors and planners.

2025 Featured Keynote Speakers

Steve Lerch

Innovation Evangelist

DeeDee Trotter

Three-Time Olympian

Adam Braun

Wired's 50 People Who Will Change the World

Keynotes

Pre-Event Training Courses

Come to Service Management World early, and receive training before the main event begins!

Course options include:

HDI Support Center Director
HDI Support Center Manager
Knowledge-Centered Service Principles
ITIL® 4 Foundation
Experience Foundation
AI and Automation for Service and Support

Pre-Conference Training

From Challenges to Triumphs: Together, We Lead the Shift.

Service Management World is where IT service management leaders, innovators, and problem-solvers come together to transform challenges into opportunities. This event celebrates resilience, collaboration, and the power of community to drive growth and success in the ever-evolving ITSM landscape.

Gain cutting-edge insights, forge meaningful connections, and develop actionable strategies to lead change and solve tough challenges for your organization—and the ITSM ecosystem. Together, we’ll redefine what’s possible, break limits, and lead the shift toward solutions that transform IT service delivery.