October 15-17, 2018
Omni Orlando Resort at ChampionsGate
Orlando, FL

Introducing A Powerful New Event

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About The Event
Powered by HDI, the premier association for service and support professionals, Service Management World is a groundbreaking new event designed to meet the unique needs of service management and technical support leaders. With an emphasis on tangible outcomes, we’ll give you all the pieces you need to build and implement the optimal service management strategy for your organization.
Access to people, ideas, and solutions to help you enable digital transformation through enterprise service management
Trailblazing thought-leaders who have successfully expanded ITSM principles to the entire business
Evolving and emerging frameworks tailored to match your organization’s needs
Progressive strategies and case studies on customer experience management, change management, DevOps, Agile, ITIL, and more

The perfect mix of strategic and tactical, plus a healthy dose of the human element.


Together we’ll expand the landscape of service management.

Advisory Board
The construct of Service Management World is being guided by some of the most knowledgeable enterprise service management thought leaders in the market. They include:

David Cannon
VP, Group Director
Forrester Research

Jarod Greene
Cherwell Software
VP of Service Management Strategy

Brenda Iniguez
Senior Executive
Fruition Partners

Anthony Orr
ITIL Author, Executive Advisor and Consultant

Sharon Taylor
President
Aspect Group, Inc.

Ken Wendle
Founder
EdifyITSM, Inc.

Founding Partner
Sponsors