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HDI: Smarter Service, Better Business

HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry more than 30 years ago, and are the standard for performance improvement at both the organizational and professional levels.

Service Management World

The Definitive Event for Service Management Professionals  Service Management World is the definitive event for service management leaders – a conference and expo dedicated to helping manage customer and business expectations, discovering emerging resources and technologies, and staying ahead of evolving practices and frameworks.

  • 600+ Attendees
  • Conference programming focused on shaping the future of Service Management
  • Attendees choose Service Management World to identify new companies with relevant solutions for their business

Contact Us | Looking to reach the Service Management World team?
Sustainability | We are committed to continually improving our sustainability.
Code of Conduct | We believe our community should be truly open for everyone.
Our Parent Company | Service Management World is produced by Informa Tech.

Network With a Dedicated, Passionate Community of Support and Service Management Professionals

Are you a support or service management pro looking for your tribe? Look no further! Our local chapters bring together support professionals just like you for meet-ups in your area that are full of learning, networking, and collaboration. It's like having a team of colleagues who understand your goals and challenges right in your community.

HDI members who participate in local chapter meetings are able to:

  • Connect and network with those who share their objectives, challenges, and passions
  • Benchmark performance, validate existing practices, and improve business operations
  • Gain the latest knowledge, resources, and trends from industry experts and guest speakers

Join your HDI local chapter today and take advantage of our fun and informative events. Your path to professional growth starts here!