Group Discounts
Buy 2 Get 1 Free!
Invest in Your Team's Growth and Development
Email us at HDIEventReg@informa.com to request your Group Promo Code and take advantage of this offer! Discount offers cannot be retroactively applied and are only valid for new registrations. To qualify for the discount, all registrants must be listed at the time of submission.
*B2G1 offer applies to Premier and Core conference pass types only. Buy 2 Get 1 cannot be combined with any other offer or promotion.
Cancellation Policy
All cancellations must be received in writing. If you need to cancel your Service Management World registration, you may do so for a full refund, less a $200 service charge, until August 15, 2025. Cancellations received between August 16 – September 26, 2025, will be refunded 50% of the cost of your pass and a $200 service charge. No refunds or credits will be issued for cancellations after September 26, 2025 or for no-shows. If you are unable to attend the event, we recommend that you send a substitute in your place. Please email your cancellation or substitution request to HDIEventReg@informa.com. There is no cancellation fee for Expo Hall passes.
Age Restriction & Program Changes
HDI reserves the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met or when conditions beyond its control prevail. All sessions are filled on a first-seated basis. Arrive early to ensure a seat! Recording devices and cameras, still or video, are prohibited. Due to safety concerns, no one under the age of 18 (including infants in strollers) will be permitted on the show floor at any time during Service Management World. Service Management World is a trade-only event. You must be a qualified buyer of service management technology, applications, or products to visit the expo hall.