Deadline for Submissions is April 18
Want to get in front of the service management industry's audience to talk about your latest challenges and successes?
We are looking to make Service Management World a more diverse and inclusive program, featuring peer-to-peer and unbiased industry speakers who offer tangible takeaways, solutions and lessons learned that attendees can apply to their own organizations. Our attendees are eager to hear from and meet you!
Be sure your submission is strictly vendor-neutral, and help your cause by including real end-user benefits, case study examples, or industry research. The deadline to submit your proposal is Friday, April 18.
Benefits of being a speaker at Service Management World:
- All selected speakers get a complimentary pass to attend the show!
- Recognition as a leader in the industry
- Exceptional networking opportunities
What We're Looking For
If you’ve got an interesting case study or unique solution to a service management challenge, we want to hear from you! We’re looking for new, unique, and engaging industry topics related to:
- Transformational leadership in the digital enterprise
- Coaching and mentoring
- Combining and optimizing service management frameworks and methodologies
- Providing support in a DevOps world
- Creating a knowledge-based culture
- Supporting a culture of continuous improvement
- Best practices for selecting and implementing new technologies
- Governance frameworks for the enterprise
- Promoting consistency between service delivery teams, service management practices, and business priorities
- Proactive approaches to delivering great service
- The evolving impact of AI, machine learning, and automation on service management and the support organization
- Value stream mapping
- Aligning SLAs with XLAs and Voice of the Customer
- Combating burnout, coaching struggling employees
- Reducing customer effort during interactions and engagements
- Identifying and leveraging key stakeholders
- Transforming the words we use in IT to tell effective stories, find champions, support DEI, and help drive transformation
- And more! Share your ideas with us.
Conference Tracks
Connecting the Dots: Frameworks and Methodologies
Optimizing Culture and Leadership
Driving Strategic Decision-Making
Modernizing Service Management
Learn, Share & Be Inspired
Service Management World is a haven for the entire service management community. It is a week-long retreat that offers a welcoming environment, fresh perspectives, and galvanizing new ideas 100% focused on enhancing service in a way that delivers positive business impact. At SMW, you will find 60+ sessions, workshops, and training courses providing the insights and guidance you seek in essential areas like AI and automation, experience management (including both the customer and employee experiences), digital transformation, service management practices and principles, support models and channel strategies, operational and continual process improvement, metrics and analytics, leadership, culture and team building, and more.