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Education Programming Fit For Everyone

Service Management World is the definitive event for service management professionals seeking access to the knowledge, trends, frameworks, solutions, and connections driving the industry forward. Network with industry peers, get your most pressing questions answered from proven experts and innovative solution providers, and stay on the forefront of where the service management industry is headed.

This is an event where attendees can roll up their sleeves and delve deeply into evolving frameworks and methodologies that support effective service management practices related to digital transformation, enterprise service management, customer experience management, change management and other ITIL topics, DevOps and much more.

The Definitive Event for Service Management Professionals

  • Service Management World combines interactive, outcome-oriented education and meaningful networking, as well as exploring the strategic and tactical elements of optimal service management—for your IT operation and across the enterprise.
  • 80% of our attendees are managers, directors or above, working on all aspects of service management, so you’d be surrounded by a qualified network of peers to share ideas and network with.
  • No other event covers the core trending topics driving effective ITSM practices forward. It will also open doors to an invaluable network of peer resources.
  • Improve your organization’s competitive advantage by staying up to date with the latest SM trends and better understanding what’s on the minds of industry leaders.
  • Gain access to the most innovative SM solutions in our expo hall – answering your most pressing questions in a non-biased environment, in contrast to user conferences

2024 Conference Tracks

Connecting the Dots: Frameworks and Methodologies

Optimizing Culture and Leadership

Driving Strategic Decision-Making

Modernizing Service Management

Network with the Best in the Industry

Nothing beats being together in one place to focus solely on service management for a few days in a relaxed environment. Get your questions answered by experts, all while building a network of peers who understand your challenges. We all have big goals and challenges ahead of us, and there's no need to go it alone. Join your service management family this November in Orlando!

Highlights from Service Management World 2023

Share Your Expertise and Insight!

Sign Up to Speak at Future Events

Service Management World 2024 Call for Speaker Proposals is now closed.  
SIGN UP to be added to our list and receive more information and stay up to date about Calls for Proposals submissions.