Find Support, Exchange Ideas, Build Lasting Relationships.
You spend your days striving to create the ultimate customer experience. Now we get to return the favor! This is your chance for face time with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Whether catching up with valued contacts or meeting for the first time, prepare for productive discussions with bright, solutions-oriented peers….and a whole lotta fun.
Conference Party
Wednesday, November 20 | 7:00pm – 9:30pm
Join us for the pinnacle of our conference experience – the festive Conference Party! Celebrate with fellow attendees and distinguished guests in a night of unforgettable camaraderie and networking. Step into a tropical paradise with our Luau themed party, a lively celebration with Hawaiian charm and island vibes. Mix and mingle with your fellow HDI community while enjoying tropical decorations, creative cocktails, and a delicious spread of traditional Hawaiian cuisine. Get ready to elevate your conference experience and make the most out of every moment at our Conference Party!
Expo Hall
Tuesday, November 19 | 5:00pm – 7:00pm
Wednesday, November 20 | 1:00pm – 6:00pm
Thursday, November 21 | 1:00pm – 4:00pm
More than an Expo Hall, it’s your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying fun, games, demos, refreshments, and networking.
Networking Receptions
Tuesday, November 19 | 5:00pm – 7:00pm
Wednesday, November 20 | 4:45pm – 6:00pm
Included with every conference pass, receptions are your chance to enjoy libations, nosh on appetizers, and mingle with your industry peers in a comfortable and relaxed environment. We’ll join together and raise a glass to all we've learned over the last few years, and toast what's ahead!
Meet, Greet and Repeat: Service Management Speed Networking
Wednesday, November 20 | 10:15am - 11:15am
Start your day of learning with a fast-paced hour of fun at our first-ever speed networking session. This lively, interactive experience is the perfect way to expand your professional circle and build new connections. In just one hour, you will engage in 15 dynamic conversations that will leave you inspired and energized for what’s next. Don't miss this opportunity to break the ice, share insights, and form valuable connections that could last well beyond the event.
Solution Spotlight Sessions
Tuesday, Wednesday and Thursday during Expo Hall Hours
The Expo Hall is an expansive area with a wide variety of solutions providers. It can be difficult to really dig in and engage with those who can help us succeed. That’s why we’ve set aside a special area where you can meet peers who share your challenges and watch customized product demos from top solution providers.
Networking Breakfasts & Lunches
Wednesday, November 20 | 7:30am – 8:30am, 12:30pm – 1:30pm
Thursday, November 21 | 7:30am – 8:30am, 12:30pm – 1:30pm
Included in the cost of your conference pass are breakfast and lunch each day of the event. Not only is this a great chance to take a break between sessions, but it's also an opportunity to continue networking with peers! Grab a plate, grab a seat, and enjoy casual conversation with your tablemates.
Passport to Prizes
Thursday, November 21 | 3:30pm – 3:45pm
Head to the HDI booth to pick up your Passport to Prizes game card. Collect stamps while visiting exhibitors in the Expo Hall. Turn in your completed passport back at the HDI booth, and be entered to win big prizes at the drawing on Thursday, November 21 at 3:30pm at the Solutions Spotlight Stage! All entries must be submitted by Thursday, November 21 at 3:00pm.
Lunch-and-Learn Sessions
Wednesday and Thursday
Make the most of your lunch break, by continuing to learn at one of our lunch-and-learn sessions! Grab your lunch and view the agenda to see the various options available to you, and head to a session that will most impact your organization.
