Event Experiences
Find Support, Exchange Ideas, Build Lasting Relationships
You spend your days striving to create the ultimate customer experience. Now we get to return the favor! This is your chance for face time with industry peers and enjoy experiences that are both career-enhancing and deeply personal. Whether catching up with valued contacts or meeting for the first time, prepare for productive discussions with bright, solutions-oriented peers….and a whole lotta fun.
Conference Party
Wednesday, November 19, 2025 | 7:00pm – 9:30pm
HDI parties are legendary and always an attendee favorite. It’s hard not to have a great time when your peers are dancing, networking and enjoying lively music. There will be fun live performers, a signature drink and a lively DJ. This is your chance to mix and mingle while engaging in memorable conversations with your fellow service management professionals. Raise a glass to celebrate our successes over the last year as our community comes to life after hours.
Expo Hall
Tuesday, November 18, 2025 | 5:00pm – 7:00pm
Wednesday, November 19, 2025 | 1:00pm – 6:00pm
Thursday, November 20, 2025 | 1:00pm – 4:00pm
More than an Expo Hall, it’s your marketplace for exploring, discovering, and assessing new business partners, products, services, and technologies in all the categories critical to your success...all while enjoying fun, games, demos, refreshments, and networking.
Networking Receptions
Tuesday, November 18, 2025 | 5:00pm – 7:00pm
Wednesday, November 19, 2025 | 4:45pm – 6:00pm
Included with every conference pass, receptions are your chance to enjoy libations, nosh on appetizers, and mingle with your industry peers in a comfortable and relaxed environment. We’ll join together and raise a glass to all we've learned over the last few years, and toast what's ahead!
Meet, Greet and Repeat: Service Management Speed Networking
Start your day of learning with a fast-paced hour of fun at our first-ever speed networking session. This lively, interactive experience is the perfect way to expand your professional circle and build new connections. In just one hour, you will engage in 15 dynamic conversations that will leave you inspired and energized for what’s next. Don't miss this opportunity to break the ice, share insights, and form valuable connections that could last well beyond the event.
Solution Spotlight Sessions
Tuesday, Wednesday and Thursday during Expo Hall Hours
The Expo Hall is an expansive area with a wide variety of solutions providers. It can be difficult to really dig in and engage with those who can help us succeed. That’s why we’ve set aside a special area where you can meet peers who share your challenges and watch customized product demos from top solution providers.
Networking Breakfasts & Lunches
Wednesday, November 19, 2025 | 7:30am – 8:30am, 12:30pm – 1:30pm
Thursday, November 20, 2025 | 7:30am – 8:30am, 12:30pm – 1:30pm
Included in the cost of your conference pass are breakfast and lunch each day of the event. Not only is this a great chance to take a break between sessions, but it's also an opportunity to continue networking with peers! Grab a plate, grab a seat, and enjoy casual conversation with your tablemates.
Passport to Prizes
Thursday, November 20, 2025 | 3:30pm – 3:45pm
Head to the HDI booth to pick up your Passport to Prizes game card. Collect stamps while visiting exhibitors in the Expo Hall. Turn in your completed passport back at the HDI booth, and be entered to win big prizes at the drawing on Thursday, November 20 at 3:30pm at the Solutions Spotlight Stage! All entries must be submitted by Thursday, November 20 at 3:00pm.
Lunch-and-Learn Sessions
Wednesday and Thursday
Make the most of your lunch break by continuing to learn at one of our lunch-and-learn sessions! Check our agenda to see which session will most impact your organization, and head to the room to enjoy a shortened lunch line and an engaging topic!
