Pre 5: Experience Foundation

Since 2000, our economy has shifted from an economy based on providing and managing services to one that offers experiences that matter to people. A new generation of experience-dominant companies has emerged, like Apple, Tesla, Google, and Facebook, replacing service-dominant companies.

This course is a first step toward building a career in this experience economy. Learn best practices for embracing experience management, articulating the value of an experience-based culture, and building an employee-focused, experience-forward organization. Walk away with a full understanding of the Experience Optimization Framework and the know-how to compose, propose, and scope an experience management project or program. Join us and start your journey toward becoming an ambassador for experience management.

• Sunday, November 16 - Tuesday, November 18
• Certification Exam Included
• $2,199

This class is for everyone who wants to lead experience management projects.

• Professionals tasked with scoping an experience management project
• Understanding how to satisfy the wants and needs of employees, suppliers, or customers in terms of desired experience
• Professionals who need to establish the current experience landscape to identify potential XLAs
• Understand the role of technology supporting an effective XLA strategy
• How to create a team to implement, manage and improve the XLAs
• Essential for teams and practitioners building XLAs
• Brings everyone along the journey together, not as a practitioner but as a supporting team
• The course helps attendees to enhance and extend their career possibilities