Keynotes
Pick up invaluable insights from our esteemed 5—star rated keynote speakers! This year, we’re determined to supply the finest thought leadership that's guaranteed to change the way you think about the future of support and how you approach your leadership role. Through inspiring stories and engaging advice and best practices, you will leave transformed with fresh perspectives for success.
Mastermind Industry Panel
Tuesday, November 19 | 4:00 PM - 5:00 PM
How Generative AI Will Affect the Future of Work
Crystal Washington, Tech Strategist and Futurist
Wednesday, November 20 | 8:30 AM - 10:00 AM
The future of generative artificial intelligence is here, and you don’t have to look far to see it. Technologies like Chat GPT are quickly becoming the most effective and efficient way for busy professionals to increase productivity and for businesses to drive profit. Constant tech innovations are radically redefining the face of the workplace. Technology strategist and futurist Crystal Washington will show you how to keep an eye on the horizon, enabling you not only to survive but thrive as waves of change approach.
This session will help you:
- Identify the significant ways in which technology is re-programming us all.
- Understand what generative AI is and is not, its limitations, and best applications.
- Discover the Top Ten Trends that will impact you, your workplace, and your industry.
- Uncover tips and tactics for getting ahead of the curve.
Attendees will leave this keynote confident in navigating transformation trends, embracing change, and evolving their leadership perspective.
About the Speaker
Crystal Washington, CSP is a technology strategist and certified futurist who helps organizations leverage technology to boost profits and productivity. She simplifies complex topics related to social media, apps, and the web, making them accessible to everyday people. Crystal's impressive client list includes Fortune 500 companies like Google, Microsoft, and GE. A sought-after keynote speaker, she has educated and entertained global audiences and featured in top publications such as Entrepreneur, Bloomberg Businessweek, and Forbes. Regularly called upon by major television networks as a tech expert, Crystal authored "One Tech Action" and "The Social Media Why," offering practical guides for busy professionals on using technology and social media effectively.
Software as a Service: A Double-Edged Sword?
Gianmarco Rubino, Product Director, HaloITSM
Wednesday, November 20 | 8:30 – 10:00am
The market for Enterprise Software has now almost entirely shifted towards cloud-native applications. From security and compliance to ease of deployment and architecture standardization, some obvious benefits of the cloud revolution have allowed IT departments to run more efficiently. On the other hand, the SaaS model also lends itself to more complex licensing structures, which lead to a lack of cost predictability and long-term control. For software vendors, this has become an opportunity to introduce the so-called "land-and-expand" model, tied with a continuous drive to "productize” and "commoditize" their feature set. During this keynote, the speaker will seek to present HaloITSM's unique approach towards pricing as a more user-friendly alternative – the Land and Deliver model.
About the Speaker
Gianmarco Rubino is the Director for the HaloITSM product at Halo Service Solutions. With an extensive technical background and industry exposure due to his previous Product Management and Technical Consultancy experience, Gianmarco is focusing on driving innovation, enhancing the Halo platform's capabilities, and continuing to grow its presence in the enterprise market.
Culture Is the Way: How Leaders at Every Level Build an Organization for Speed, Impact, and Excellence
Matt Mayberry, International Keynote Speaker and Former NFL Linebacker
Thursday, November 21 | 8:30 AM - 10:00 AM
Energize employee engagement and drive cultural excellence throughout your organization. Based on his Wall Street Journal bestselling book “CULTURE IS THE WAY”, keynote speaker Matt Mayberry delivers an incisive and hands-on blueprint to employee engagement and peak productivity. In this inspiring keynote, attendees will learn how leaders at every level can build a workplace culture that drives organizational excellence and unleashes the full potential of every employee.
Mayberry draws on the most recent and relevant research and data and translates it into hands-on and practical prescriptions that any company ― no matter its size ― can apply immediately. It is an antidote to the cutthroat philosophies that put profits before well-being and, in the process, fail to maximize either. Attendees will walk away with an essential roadmap to organizational transformation with an unbending focus on the importance of workplace culture.
Learning Objectives:
- How to build a culture where people can become the best version of themselves and transform organizational performance.
- Discover five common roadblocks that prevent leaders from using culture to get the best from their people and how to overcome them.
- How to implement your playbook for cultural excellence across your entire organization.
About the Speaker
Matt Mayberry, a former linebacker for the Chicago Bears, is now an internationally acclaimed keynote speaker and a leading global expert in leadership development, culture change, and organizational performance. His insights have been featured in major media outlets like Forbes, Fox News, and Business Insider. He has worked with high-profile clients such as JP MorganChase, Allstate Insurance, and the Federal Bureau of Investigation. Drawing from his athletic background, Matt applies the lessons he learned on the field to the boardroom, focusing on leadership, culture, peak performance, and teamwork. He is also the author of "Winning Plays" and is dedicated to helping organizations create workplaces where employees thrive both personally and professionally.
The State of Al in Service Management
Eugene Polgar, Enterprise Service Management Leader, Atlassian
Thursday, November 21 | 8:30 AM - 10:00 AM
The buzz around AI is undeniable, but how is it truly impacting service management teams? According to Atlassian’s State of AI in Service Management report, 88% of organizations are already using AI. Teams are seeing the impact of AI on improved decision-making, enhanced customer experiences, and increased workforce efficiency. But while most companies are well aware of the growing value and necessity, they also have hesitations—72% expressed worries about data security, while other concerns include the need for upskilling, integration complexity, and measuring ROI.
Join the keynote to learn:
- How companies are successfully harnessing AI to streamline service operations
- How to address the real challenges you may face in AI adoption, from data privacy concerns to the need for upskilling
- Atlassian’s vision for the future of AI-powered service management and its ability to drive real business value
AI is no longer a futuristic concept; it’s a present-day reality. Don’t get left behind! Whether you're just starting your AI journey or looking to optimize your existing initiatives, this keynote will provide actionable insights to help you navigate the evolving landscape of AI in service management.
About the Speaker
Eugene Polgar has over 20 years of management consulting experience helping customers implement and achieve Enterprise Service Management (ESM), IT Service Management (ITSM) and IT Operations Management (ITOM). Eugene has led and implemented well over a hundred service management programs and projects for global customers across all industries. Eugene uses technology as an important enabler and catalyst for innovation, which combines process optimization, operating model design, governance, and now artificial intelligence to achieve value realization. Eugene is currently a Senior Principal Product Manager for Atlassian focused on Product Management, Strategy, Roadmap planning, and helping customers obtain Value Realization.
