What's New This Year
Innovation, Insights, and Connections—All in One Place
Like a fingerprint, every Service Management World event is a little different. Truly unique year after year, we join forces for a few invigorating days together, and we leave with new contacts, ideas, and memories all our own. And of course, we’re bringing back all the classics you’ve come to know and love: an Expo Hall with 30+ vendors, a comprehensive conference program with 40+ sessions, and 6 pre-event training course options for the most impactful, career-building experience service management pros get all year.
New Location at Disney’s Coronado Springs Resort
We’re excited to be moving to this beautiful Disney property in sunny Orlando. Service Management World guests enjoy special partial-day Disney tickets, advanced purchase savings on 1-day and multi-day tickets, and a dose of extra Disney Experiences!
Campfire Experience
New to Service Management World? Don’t worry, you’re not alone! The Campfire Experience is designed to help first-time attendees feel welcome, connected, and ready to make the most of the event. Join us and experience the power of community — because some of the best conversations happen around the campfire!
Ask Me Anything Sessions
Wednesday at 2:00 PM and 3:00 PM
These interactive and informal sessions give you the opportunity to ask questions with service management experts in real-time. Directly interacting with experts can provide you with valuable insights into your most pressing questions.
Beach Club Bash Conference Party
Get ready to turn up the heat and feel the beat at HDI’s Beach Club Bash! Dive into a tropical paradise where the sand is soft, the drinks are cold, and the vibes are hotter than the summer sun. Whether you’re mingling in the sand or dancing under the stars, this event is all about connection, celebration, and good vibes. Let’s celebrate our achievements, recharge together, and make waves in the most memorable way.
Speed Networking
Wednesday at 3:45 PM
Wrap up a busy day of learning with a fast-paced hour of fun at our speed networking session. This lively, interactive experience is the perfect way to expand your professional circle and build new connections before the evening party. In just one hour, you will engage in 15 dynamic conversations that will leave you inspired and energized for what’s next.
More Case Studies
See how other companies have tackled the same challenges you face. We’re excited to offer more case studies than ever this year from companies like St. Jude's Children's Research Hospital, Giant Eagle, Pennsylvania State University, The Home Depot, City of Henderson, First American Title, Northeastern University, and many more.
The State of Service Management in 2026: Insights from HDI's Survey
Wednesday at 11:30 AM
Join Daniel Thomas, Principal HDI Analyst, as he highlights key findings from HDI's annual survey of service management professionals. He'll examine the latest data on a range of issues affecting modern support teams, from hiring and retention of skilled specialists, salary and compensation trends, and perceptions of culture, metrics, strategy, and technologies like AI and analytics. This session will provide a forecast of what priorities and trends we expect will shape the service management world in the year ahead.