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The #1 Event for Service Management Professionals

Service Management World is the definitive event for service management leaders – a conference and expo dedicated to helping manage customer and business expectations, discovering emerging resources and technologies, and staying ahead of evolving practices and frameworks. 

Who Attends Service Management World?

Service Management World focuses on the strategic actions you need to take to elevate your service management approach. Gain access to the knowledge, trends, frameworks, solutions, and connections driving the industry forward. Network with industry peers, get your most pressing questions answered from proven experts and innovative solution providers, and stay on the forefront of where the service management industry is headed.

  • Problem Manager 
  • DevOps Engineer
  • Service Delivery Manager 

  • Change Manager 

  • Release Manager 

  • Support Manager 

  • Support Director 

  • Customer Experience Manager 

  • Service Level Manager  

  • Configuration Manager 

  • IT Service Management Analyst 

  • Business Analyst 

  • Service Management Office (SMO) 

  • Incident Manager 
  • Service Catalog Manager 
  • Service Quality Manager 
  • Major Incident Manger 

  • Services Coordinator 

  • Digital Transformation 

  • Director/VP, IT Infrastructure & Support 

  • Director/VP, IT Operations 

  • Director/VP, IT Operations & Support 

  • Director/VI, Infrastructure 

  • Director/VP, Enterprise Service Management 

  • Director/VP, Service Management 

  • Director/VP, Enterprise Service Management 

Join Your Peers at This Innovative and Immersive Event!

Do you believe a service management-focused culture can be a catalyst for transforming an organization?  If you’re nodding your head, there’s only one place you should be this November…At Service Management World in Orlando. 

Everything shaping the future of service management comes together in the most productive and valuable week of your year. 

5 Reasons to Attend SMW:

  1. Focus on nothing but service management for a few days and advance your implementation projects in the right direction. 
  2. Gather tools, templates, and worksheets to guide (and save time on) your next service management project. 
  3. Collaborate with bright minds and build a network of invaluable resources and contacts to lean on when the going gets tough. 
  4. Effectively implement projects and policies you learn at SMW to save your organization significant time and money. 
  5. Help your organization stay competitive by learning and sharing what’s on the minds of the trailblazers driving our industry forward. 

Past Company Attendees