Why Attend
The #1 Event for Service Management Professionals
Service Management World is the definitive event for service management leaders – a conference and expo dedicated to helping manage customer and business expectations, discovering emerging resources and technologies, and staying ahead of evolving practices and frameworks.
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Sessions & Case Studies
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Who Attends Service Management World?
Service Management World focuses on the strategic actions you need to take to elevate your service management approach. Gain access to the knowledge, trends, frameworks, solutions, and connections driving the industry forward. Network with industry peers, get your most pressing questions answered from proven experts and innovative solution providers, and stay on the forefront of where the service management industry is headed.
- IT Support Manager
- Change Manager
- Desktop Manager
- IT Infrastructure Manager
- IT Service Desk Manager
- IT Operations Support Manager
- Manager, IT End User Services
- ITSM & Enterprise Tool Engineering Manager
- ITSM Process Manager
- Digital Support and Service Delivery Manager
- Manager, IS Service Management
- Executive Director, Client Technology Services
- Director, End User Computing
- Senior Director of Service Desk
- Director of IT Support Services
- Director of IT Operations
- Director, Enterprise Services
- Director, Technology Systems
- Director, Cloud Solutions
- Director, Device Management & Customer Care
- Director IT Process Excellence & ITSM
- Vice President, Technology Experience & Community
- VP, Managed Services
- VP, IT Service Desk Manager
- VP, Enterprise Service Management
- VP, IT Governance and Service Delivery
Join Your Peers at This Innovative and Immersive Event!
Do you believe a service management-focused culture can be a catalyst for transforming an organization? If you’re nodding your head, there’s only one place you should be this November…At Service Management World in Orlando.
Everything shaping the future of service management comes together in the most productive and valuable week of your year.
Think Bigger. Work Smarter. ROI Harder.
Service Management World is your chance to step away from the daily grind and invest 2.5 days to power your next 2.5 years. With a packed agenda of cutting-edge innovations, strategic networking, and cost-saving insights, this event is designed to sharpen your skills, energize your approach, and position your service management operation for success. Whether you're tackling evolving customer expectations, staying current on core frameworks, or seeking high-value connections, the tools and templates you need to drive reinvention start here.
ROI in our industry doesn't come from business as usual. It comes from reinvention. And it starts in Orlando this fall at Service Management World.
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