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The Definitive Event for Service Management Professionals

With three decades of experience as a resource for service management and technical support professionals, HDI doesn’t just stay ahead of industry trends—we help set them. Let our program, our experts, and your fellow attendees help you embrace today’s ever changing landscape. Attend the definitive event for Service Management professionals and propel your business and career forward. Reserve your spot today!

  • Learn how SM professionals deliver value today
  • Rethink your everyday including tools, metrics, methodologies and processes.
  • Gain control of your talent management and professional development approach
  • Understand how AI and automation can empower your hybrid workforce
  • Assess whether your legacy tools and methodologies need to be replaced
  • Embrace your role in ESM transformation

Welcome to Service Management World!

Service Management Professionals


Mix and mingle with other leading industry professionals. Service Management World offers more networking opportunities with peer professionals and industry luminaries than any other event of its kind.

Leading Solutions Providers


Solution providers will be on hand to demonstrate products and services you can compare in real time to help you optimize your service management strategy and make the right decisions for your organization.

Industry Thought Leaders


Improve your service management skills and stay current with educational sessions, including keynotes, panel discussions, case study presentations and exclusive workshops.

General Session
SMW Training and Sessions
SMW at Universal Orlando
Conference Party
Connecting the Dots

Connecting the Dots: Frameworks and Methodologies 

Optimizing Culture and Leadership

Optimizing Culture and Leadership 

Driving Strategic Decision-Making

Driving Strategic Decision-Making 

Modernizing Service Management

Modernizing Service Management