7 Ways Automation And AI Can Improve ITSM

Ten years ago, artificial intelligence and automation were aspirational concepts—buzzwords that promised a future most enterprises couldn't yet envision. Fast forward to today, and the landscape has fundamentally transformed: over one-third (35%) of support centers in the HDI community now leverage AI technologies as operational cornerstones.

This isn't just adoption—it's evolution. As AI-enabled solutions transition from experimental initiatives to business-critical infrastructure, service organizations face a pivotal question: Can you afford to remain on the sidelines while competitors harness these powerful capabilities?