HDI’s Rising Stars program celebrates emerging leaders who are making a significant impact in the IT service and support industry. One of this year’s nominees, Cesar Camarillo, exemplifies the qualities of dedication, innovation, and leadership that define a true Momentum Maker.

Cesar serves as the Desktop Support Team Lead at GTS Technology Solutions, where he balances the demands of managing a high-performing team with his military service and the joys of being a new father. With five years of experience in the industry, Cesar has already established himself as a leader who inspires trust, delivers results, and drives excellence.

Leading with Dedication and Vision

What sets Cesar apart is his ability to lead with a calm, trusted demeanor while consistently exceeding expectations. Under his leadership, his team has surpassed Service Level Agreements (SLAs) for an entire year, a testament to his focus on operational excellence. Cesar’s approach is paving the way for Experience Level Agreement (XLA) success, ensuring that both technical performance and customer satisfaction remain at the forefront.

Colleagues describe Cesar as a steady and reliable leader whose gentle yet effective management style fosters a collaborative and high-functioning team environment. His ability to balance multiple responsibilities while maintaining a clear vision for his team’s success is truly remarkable.

Driving Success for a Flagship Customer

Cesar’s leadership shone brightly when GTS Technology Solutions expanded into new projects and service areas. While the company ventured into uncharted territory, Cesar was entrusted with managing daily operations for a long-standing, flagship customer. His consistent leadership ensured seamless service delivery, making him a cornerstone of the team’s success.

By focusing on the fundamentals of service excellence, Cesar has demonstrated his ability to maintain stability and performance even during periods of organizational growth and change.

Innovating for Team Success

Cesar’s innovative mindset is another hallmark of his leadership. Drawing on his military background, IT expertise, and prior training, he developed a series of Knowledge Base (KB) articles and a one-page “needs to know” document. These resources have become foundational tools for his team, streamlining service delivery and onboarding processes.

Cesar uses these tools to train new staff, support ongoing projects, and guide his team through new initiatives introduced by the customer. His ability to create practical, impactful solutions has not only improved team efficiency but also positioned his team for long-term success.

Recognition and Growth

Cesar’s contributions have not gone unnoticed. He was promoted to Desktop Support Team Lead in recognition of his expertise and leadership. Additionally, he has been named Employee of the Month and was part of a team recognized by a flagship customer as Team of the Year. These accolades highlight his consistent ability to deliver excellence and inspire those around him.

Why Cesar is a Rising Star

Cesar Camarillo’s story is a testament to the power of dedication, innovation, and leadership. In just five years, he has proven himself as a trusted leader, a problem-solver, and a role model for his team. His ability to balance technical expertise with people-first leadership makes him a standout in this year’s HDI Rising Stars class of Momentum Makers.

Cesar is shaping the future of IT service and support, and his journey is just beginning. His combination of operational excellence, innovative thinking, and unwavering commitment to his team ensures that his star will continue to rise.

Celebrate the Momentum Makers at Service Management World

Cesar and the other Rising Stars nominees will be recognized as HDI Rising Stars Momentum Makers at Service Management World, November 16–20 in Orlando. Join us to celebrate these emerging leaders, connect with industry peers, and be inspired by the future of IT service and support.

Meet Cesar

Don’t miss this opportunity to honor the next generation of leaders! Use the code JOINUS to save $400 on your registration.