HDI’s Rising Stars program celebrates emerging leaders who are already making a significant impact in the IT service and support industry. One of this year’s finalists, Jay Brewer, exemplifies what it means to lead with vision, innovation, and a commitment to excellence.
Jay serves as Manager of Technical Support at Georgia Tech, where he has quickly established himself as a transformative leader in just three years in the industry. His ability to combine strategic thinking with operational execution has set him apart as a rising star in the field.
Leading with Integrity and Innovation
What makes Jay stand out is his unique ability to inspire trust while driving meaningful change. Colleagues describe him as collaborative, detail-oriented, and deeply committed to professional growth. Whether he’s mentoring team members, engaging with stakeholders, or refining processes, Jay leads with integrity and purpose.
His approach to leadership is rooted in a thoughtful, data-driven mindset. He prioritizes the people behind the processes, ensuring that systems are not only effective but also user-friendly. This balance of technical expertise and human-centered leadership has earned him the respect and admiration of his peers.
Transforming the Enterprise Service Desk
Jay’s leadership took center stage when he spearheaded the transformation of the Enterprise Service Desk at Georgia Tech. This initiative involved streamlining workflows, improving escalation paths, and introducing actionable metrics that significantly reduced ticket backlogs and improved resolution times.
Under his guidance, the team embraced a culture of accountability and continuous improvement. Jay empowered his team to take initiative, contribute ideas, and grow professionally. The results were clear: elevated service quality, enhanced team engagement, and a more efficient support system.
Inspiring Growth and Driving Momentum
Jay’s impact extends beyond his day-to-day responsibilities. As Vice President of Programming for HDI Atlanta, he has brought fresh energy and innovative ideas to the IT service management community. His volunteer work highlights his dedication to advancing the industry and supporting the development of others.
At Georgia Tech, Jay has demonstrated a rare ability to identify opportunities for improvement and deliver results. He leads by example, fostering a culture of continuous learning and collaboration. His efforts have not only improved operational outcomes but also inspired his team to excel.
Why Jay is a Rising Star
Jay Brewer’s story is a testament to the power of leadership, innovation, and a commitment to growth. In just a few years, he has proven himself as a change leader, a mentor, and a role model who elevates those around him. His combination of strategic vision, operational excellence, and people-first leadership makes him a standout in this year’s HDI Rising Stars class of Momentum Makers.
Jay Brewer is shaping the future of the IT service and support industry. And if his journey so far is any indication, his star is only just beginning to rise.
Celebrate the Momentum Makers at Service Management World
Jay and the other Rising Stars finalists will be recognized as HDI Rising Stars Momentum Makers at Service Management World, November 16–20 in Orlando. It’s the perfect opportunity to celebrate emerging leaders, connect with peers, and be inspired by the future of our industry.
Join us in Orlando and save while you’re at it! Use the code JOINUS to get $400 off your registration.