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Service Management World
November 16-20, 2025
Disney’s Coronado Springs ResortOrlando, FL
Rising Stars Spotlight: Steven Chen

Leading with Dedication and Precision

What sets Steven apart is his ability to combine technical skill with an unwavering commitment to supporting his team and organization. His colleagues describe him as detail-oriented, resourceful, and always willing to go the extra mile. Steven’s leadership shines most brightly in his management of the onboarding process for new hires.

Recognizing inefficiencies in the existing system, Steven took the initiative to overhaul the process, creating a streamlined framework that ensures every new team member receives their devices, access credentials, and preparatory materials promptly — whether they are working in-office or remotely. His meticulous approach and innovative solutions have drastically reduced onboarding turnaround times, enabling new hires to hit the ground running from day one.

Steven’s dedication doesn’t stop there. He regularly volunteers for office integrations, demonstrating his adaptability and eagerness to contribute beyond his assigned duties. His efforts foster a welcoming and professional environment, ensuring that every new hire feels valued and supported.

Driving Change Through Innovation

Steven’s impact goes beyond onboarding. From the moment he joined Citrin Cooperman, he has demonstrated a knack for identifying opportunities to improve troubleshooting methods and streamline processes. His proactive approach has not only enhanced operational efficiency but also set a new standard for problem-solving within the team.

Steven’s thirst for learning and his willingness to share knowledge with colleagues — regardless of their experience level — have created a culture of collaboration and mutual growth. His ability to drive change while fostering a supportive team environment underscores his potential as a future leader in the industry.

Why Steven is a Rising Star

Steven’s story is a testament to the power of initiative, innovation, and teamwork. In just one year at Citrin Cooperman, he has transformed critical processes, strengthened team cohesion, and set a benchmark for excellence. His combination of technical expertise, leadership qualities, and a genuine passion for helping others makes him a standout in this year’s HDI Rising Stars class of Momentum Makers.

Steven Chen is shaping the future of IT service and support, and his journey is only just beginning.

Meet Steven Chen

Celebrate the Momentum Makers at Service Management World

Steven and the other Rising Stars finalists will be recognized as HDI Rising Stars Momentum Makers at Service Management World, November 16–20 in Orlando. This event is the perfect opportunity to celebrate emerging leaders, connect with peers, and be inspired by the future of our industry.

Join us in Orlando and save while you’re at it! Use the code JOINUS to get $400 off your registration.