Building a Great Service Management Office & Team

In today's complex enterprise landscape, a robust Service Management Office isn't just beneficial—it's mission-critical. Yet many organizations struggle to evolve beyond tactical approaches that merely react to business demands.

Join distinguished ITSM strategist Phyllis Drucker as she reveals the sophisticated moves that transform service management from a support function into a strategic business enabler. You'll discover:

• Why traditional "checkers-style" service management leaves your organization vulnerable to disruption
• How to position your SMO as a strategic chess player—anticipating business needs before they arise
• Practical frameworks for developing service portfolios that align with enterprise objectives
• Techniques to cultivate the right talent and leadership mindset for strategic service delivery
• Real-world case studies of organizations that have mastered the strategic service management game

Don't settle for reactive service management when you could be orchestrating business value. Learn how to see the entire board, plan multiple moves ahead, and position your SMO as an indispensable strategic partner.