Service Management World is part of the Informa Tech Division of Informa PLC

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Find Event Resources and How-Tos for Service Management World

Please note, these resources are for reference only. Your Service Management World experience is custom built and may differ slightly from the tutorials below. If you continue to have issues accessing your account or have any other questions, please contact the Service Management World Customer Service Team

To download the event app onto your mobile device, please search for “Enterprise IT Events” in your app store.  Event Attendees will receive access to the platform 1 week prior to the event. 

Making the Most Out of Your Time at Service Management World

Service Management World is one of the year's most anticipated events for service management leaders. With five days of learning, sharing, and networking, you'll leave the event with new strategies, solutions, and connections. Find tips on making the most of your time at Service Management World on our event fundamentals page. Topics include:

  • Pass Benefits And Access
  • Event App
  • Event Week Tips
  • After the Event

Event Platform How-To's

How to Log In for the First Time

Once you have registered and the Service Management World event platform goes live, your profile will be automatically created. You’ll receive an email with a button directing you to a login page where you will create your new password specifically for accessing the Service Management World event.

If you don’t see this email in your mailbox, please check your spam and whitelist [email protected].

Please note - registration is required for access.

How to Log In with an Account

Access your Service Management World profile here by entering the email you used to register for Service Management World and the password you created for the event platform. Then, click on the green arrow to connect.
If you’ve forgotten your password after entering your email, click on “Send me a magic link” to receive an email to reset your password.

Swapcard Virtual Environment - Sessions

Swapcard Virtual Environment - Sessions

Learn how to access sessions and content at Service Management World.

Swapcard Virtual Environment - Networking With Peers

Swapcard Virtual Environment - Networking With Peers

Learn how to network with other attendees at Service Management World.

Swapcard Virtual Environment - Interacting With Exhibitors

Swapcard Virtual Environment - Interacting With Exhibitors

Learn how to find virtual exhibit booths at Service Management World.

Event App User Guide

Use the Event App Guide for a how-to on how to make the most of the event app during your time at Service Management World.