Fundamentals

Making the Most Out of Your Time at Service Management World

Service Management World is one of the year's most anticipated events for service management leaders. With four days of learning, sharing, and networking, you'll leave the event with new strategies, solutions, and connections. Here are some tips on making the most of your time at Service Management World.

Week Leading into the Event

Pass Benefits and Access

Look at the pass you registered for, get familiar with what you will and will not have access to, and plan accordingly.

✔️ Pro Tips:

The Pass Options & Pricing page provides a quick overview of access and benefits via pass type. 
Event App (see below for download instructions) – when you click on "Agenda” in the event app, you will only see the schedule of events/programs you can access. If you’d like to view the full event schedule, please visit schedule.smworld.com.
Conference and Training passes include breakfasts, networking breaks, and lunch. Please check your pass to confirm the days included in your pass.
A Schedule-at-a-Glance and a day-by-day breakdown are available on the Event Schedule.

Event App

Service Management World's Event App will be your best guide to event happenings.

You will receive an email from Service Management World via its platform partner, Swapcard, approximately one week before the event starts, with a link and QR code, either of which can be used to download the Event App. Please be sure to login with the e-mail address that you registered with.

✔️ Pro Tips:

The "Check-in QR Code" you’ll need for Badge Pickup is available in the Event App.
Event Platform how-to videos are available on the Event Platform Resources page.
Use the Event App Guide for a how-to on how to make the most of the event app during your time at Service Management World.
Agenda – shows all the events/programs you can access and is based on the Pass Type you registered for.
My Schedule – a "personalized" schedule you build by bookmarking sessions and events in the agenda on the event app (see above). Take 20 minutes to build your personal schedule to make the most of your time onsite, whether it's conference sessions, keynotes, networking opportunities, or fun experiences on the show floor!
Attendees and Networking – where you can view a list of all attendees and exhibitors and make connections. You can filter the list by job function and industry and search the list by name and company. If you cannot find a contact, note that some attendees choose to be "invisible" to others.
You can find speakers' presentations in the Event App by clicking on the session name in the Agenda.
Need Help? Click on the “Help Desk" button and your question will be directed to the onsite team.

Event Week

Daily Communications – Be sure to review an early morning email you’ll receive from us highlighting key programming, sessions, and activities for the day. These items will align with your pass type to help guide your schedule for the day.

Ask Questions – Ask questions of speakers about things that aren't clear or about items of interest. Remember, that's what the knowledge-sharing part of the conference is all about.

Networking Opportunities – Every moment you spend at Service Management World is an opportunity to make a connection! We know the days are long, but we know from speaking with past attendees that you never know when you might meet your next best contact! Attend every session or activity you can to maximize your investment.

The easiest way to view scheduled networking opportunities is to go to the schedule (in the app or via the event website), and under Session Type, select Event Experience and Networking.

✔️ Pro Tips

More than 50% of our attendees are newbies! Don’t be afraid to introduce yourself and start chatting with other attendees during sessions, meals or receptions – they will likely be grateful you did!
Use the Event App to connect with attendees
Don’t miss our Conference Party on Wednesday evening...there’s no better way to make connections than over a friendly game of Poker!

LinkedIn QR Code – Use LinkedIn to make it easy to stay in touch with attendees.

To find your LinkedIn QR code:

Open the LinkedIn app on your mobile device.
Tap the QR code in the Search bar at the top of your LinkedIn home page
Tap the My code tab to find your QR code
You can tap:

Share my code to share your QR code via message, email or other third-party apps.
 Save to photos to save a copy of your QR code to your mobile device’s photo gallery.

✔️ Tap an option from the dropdown that appears and follow the prompts.

To scan another attendee’s QR code Open the LinkedIn app on your mobile device.
Tap the QR code in the Search bar at the top of your LinkedIn homepage.
Tap the Scan tab.
Hold your mobile device directly above the LinkedIn member's QR code that you’d like to connect with.
Once the LinkedIn member’s QR code has been scanned, you will be redirected to their profile.

Service Management World Begins In::