This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Prices Increase In:

00
Days
00
Hrs
00
Mins
00
Secs

November 16-20, 2025

Disney’s Coronado Springs ResortOrlando, FL

Newsroom

Rising Stars Spotlight: Savannah Shumbris

HDI’s Rising Stars program shines a light on emerging leaders who are already making a remarkable impact in the IT service and support industry. One of this year’s finalists, Savannah Shumbris, exemplifies what it means to lead with heart, determination, and vision.

Rising Stars Spotlight: Steven Chen

HDI’s Rising Stars program celebrates emerging leaders who are already making a significant impact in the IT service and support industry. Among this year’s finalists, Steven Chen stands out as a shining example of dedication, innovation, and leadership. Steven serves as an IT Service Desk Analyst at Citrin Cooperman, where he has quickly become a cornerstone of the team. With eight years of experience in the industry and just one year at Citrin Cooperman, Steven has already made a lasting impression through his technical expertise, proactive mindset, and commitment to excellence.

Rising Stars Spotlight: Jeri Cinnamon

HDI’s Rising Stars program celebrates emerging leaders who are making a significant impact in the IT service and support industry. Among this year’s nominees, Jeri Cinnamon exemplifies the qualities of a rising star: innovation, leadership, and a commitment to driving measurable results. Jeri serves as Supervisor - Customer Support at Vertex, Inc., where she has spent seven years building her expertise and reputation as a transformative leader in quality assurance. Her ability to lead change, foster collaboration, and deliver impactful outcomes has made her an invaluable asset to her organization.

Rising Stars Spotlight: Justin Kennedy

HDI’s Rising Stars program celebrates emerging leaders who are making a significant impact in the IT service and support industry. Among this year’s nominees, Justin Kennedy exemplifies the qualities of a rising star: dedication, innovation, and a commitment to driving meaningful change. Justin serves as a Support Agent II at Wajax Limited, where he has spent nearly six years honing his technical expertise and building a reputation as a dependable and forward-thinking professional. His ability to balance technical problem-solving with collaboration and leadership has made him an invaluable asset to his organization.

Kirk’s Top 10 Can’t Miss Service Management World Sessions

The top ITSM conference sessions at Service Management World

HDI’s Service Management World Announces 2025 Conference Program

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the 2025 Service Management World conference program. Service Management World, the #1 event for service management professionals, takes place November 16-20, 2025 at the Disney's Coronado Springs Resort in Orlando, FL.