Service Management World is part of the Informa Tech Division of Informa PLC

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Pass Options and Pricing

Pass Benefits

Get the most out of your conference experience and register for pre-conference workshops! From Pre-Conference Training to Expo Hall experiences, we've got you covered. Each pass gives you access to the Expo Hall for receptions, networking opportunities, additional learning, solutions providers, and more!

See a full layout of our Pass Benefits below.

Pre-Conference Training/Certification Course Pass

Only have time to come for training? These pre-event training courses can be purchased as stand-alone courses or as part of your bundled conference package giving you the biggest bang for your buck. Many include an online certification exam, and all include breakfast. Pre-event training students also enjoy complimentary access to the expo hall for receptions, additional learning, and networking opportunities. Contact us at [email protected] to learn more.

Pre-Conference Training/Certification Course + Standard Conference

Maximize your time and investment! Arrive early, and take a training course before the main event begins. Training courses run from November 17-19, before the main event kicks off late afternoon on November 19. Bundled pricing reflects the cost of the course plus a standard pass.

Cancellation Policy

All cancellations must be received in writing. If you need to cancel your Service Management World registration, you may do so for a full refund, less $200 service charge until August 16, 2024. Cancellations received between August 17 –  September 27, 2024 will be refunded 50% of the cost of your pass and $200 service charge. No refunds or credits will be issued for cancellations after September 27, 2024 or for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place. Please email your cancellation or substitution request to [email protected]. There is no cancellation fee for Expo Hall passes.

If you are unable to attend you may transfer the pass to another colleague within your organization. Substitutions may be made at any time without penalty by contacting [email protected].

Service Management World reserves the right to decline any registration.

Program Changes

Informa Tech, producers of Service Management World, reserve the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met, or when conditions beyond its control prevail. Participation for all sessions and programs is on a first-come, first-served basis. Recording devices and cameras, still or video, are prohibited.

Important Notes

  • Expo Hall Only passes do not include lunch.
  • By registering for Service Management World, you are confirming that you are 18 years of age or older. Service Management World is open to industry professionals and proof of industry involvement is required. You will be asked to present a business card as well as a photo ID when you check-in.
  • If you register for our event using an exhibitor-specific registration code, Informa Tech may share certain contact information you provided to us with our exhibitors. To learn more, please read our Privacy Policy.
  • Promo codes cannot be retroactively applied.
  • Only one promotional code or offer may be used per registration.
  • The event organizers reserve the right to refuse Expo Hall Only and/or Digital Experience pass applications from representatives of companies that compete with official Service Management World Sponsors and Exhibitors. If you would like to become an exhibitor, please learn more about our available Exhibiting & Sponsorship Opportunities.