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Service Management World
November 16-20, 2025
Disney’s Coronado Springs ResortOrlando, FL

Pre-Conference - Enterprise Service Management Leadership & Technical Support Supervisor Training

Earn Certification Before The Main Event Begins

Attend pre-conference, multi-day training as a stand-alone course or as a complement to your conference package. Opportunities to take HDI's training courses live and in-person only happen at our events, so this is your chance to meet face-to-face with instructors, make new contacts, and optimize your professional development investments by engaging in Service Management World at the same time.

Training courses have limited space, and pre-registration is required. Register early to reserve your spot!

Pre-Conference Training Course Options

Service Management Leadership Training

Pre 1: Support Center Director

  • Price: $3,149
  • Dates: November 16 – 18, 2025
  • Includes Certification Exam: Yes

Pre 2: Support Center Manager

  • Price: $2,499
  • Dates: November 16 – 18, 2025
  • Includes Certification Exam: Yes
Support Supervisor Training

Pre 3: Knowledge-Centered Service Principles

  • Price: $2,199
  • Dates: November 16 – 18, 2025
  • Includes Certification Exam: Yes

Pre 4: ITIL® 4 Foundation - Accredited

  • Price: $2,299
  • Dates: November 16 – 18, 2025
  • Includes Certification Exam: Yes

Pre 5: Experience Foundation

  • Price: $2,199
  • Dates: November 16 – 18, 2025
  • Includes Certification Exam: Yes

Pre 6: AI in the Support Organization

  • Price: $2,099
  • Dates: November 17 – 18, 2025
  • Includes Certification Exam: Yes