Pre-Conference - Enterprise Service Management Leadership & Technical Support Supervisor Training

Earn Certification Before The Main Event Begins
Attend pre-conference, multi-day training as a stand-alone course or as a complement to your conference package. Opportunities to take HDI's training courses live and in-person only happen at our events, so this is your chance to meet face-to-face with instructors, make new contacts, and optimize your professional development investments by engaging in Service Management World at the same time.
Training courses have limited space, and pre-registration is required. Register early to reserve your spot!
Pre-Conference Training Course Options
Pre 1: Support Center Director
- Price: $3,149
- Dates: November 16 – 18, 2025
- Includes Certification Exam: Yes
Pre 2: Support Center Manager
- Price: $2,499
- Dates: November 16 – 18, 2025
- Includes Certification Exam: Yes
Pre 3: Knowledge-Centered Service Principles
- Price: $2,199
- Dates: November 16 – 18, 2025
- Includes Certification Exam: Yes
Pre 4: ITIL® 4 Foundation - Accredited
- Price: $2,299
- Dates: November 16 – 18, 2025
- Includes Certification Exam: Yes
Pre 5: Experience Foundation
- Price: $2,199
- Dates: November 16 – 18, 2025
- Includes Certification Exam: Yes
Pre 6: AI in the Support Organization
- Price: $2,099
- Dates: November 17 – 18, 2025
- Includes Certification Exam: Yes