The State of Tech Support 2025

Based on survey insights from 115 support center, service management, and desktop support professionals across organizations of all sizes, “The State of Tech Support in 2025” reveals how teams are navigating AI, hybrid work, evolving expectations, and mounting workplace pressures.
Discover what’s working, what’s changing, and where the industry is headed—from organizations managing budgets of $500K to $10M+.
Download the report and get the real-world data shaping tech support’s future.